RULES OF OPERATION OF THE STALEKS UAE

that include, among other things, the rules for entering into purchase and sale agreements through the Store, including the most important information on the Seller, Store, and Consumer’s rights

§1 Definition

The terms used in the Rules and Regulations have the following meanings:

1.1. Buyer means an individual, legal entity or organizational unit, which is not a legal entity, with legal capacity granted by special regulatory acts, that places an Order in the Store;

1.2. Entrepreneur means an individual, legal entity and organizational unit specified in Article 33 §1 of the Civil Code that carries out business or professional activities on its own behalf.

1.3. Company/Seller is understood as STALEKS UAE, having its legal address: M24, 115A Street, Al Joud Center, Sheikh Zayed Road, Dubai, U.A.E

1.4. Civil Code means the Law dated April 23, 1964 (Journal of Laws No. 16, item 93 as amended);

1.5. Terms and Conditions means these Terms and Conditions for the provision of electronic services in the Online Store, the condition for concluding a purchase and sale agreement is acceptance of the Terms and Conditions by the Buyer.

1.6. Online Store (Store) means a website available at https://staleks.ae, with the help of which the Buyer can, in particular, place an Order;

1.7. Goods means products presented in the Online Store. Information on the goods provided on the web pages of the Online Store, in particular their description, technical and operational parameters, as well as prices, is an invitation to conclude a contract (agreement) within the meaning of Article 71 of the Civil Code;

1.8. Purchase and Sale Agreement means an agreement for the purchase and sale of goods defined by the Civil Code, concluded between the Company and the Buyer, concluded using the Store’s website;

1.9. Law on Special Conditions of Consumer Sale means the Law dated July 27, 2002 on special conditions of consumer sale and amendments to the Civil Code (Journal of Laws No. 141, item 1176 as amended); 

1.10. Law on Electronic Provision of Services means the Law dated July 18, 2002 on Electronic Provision of Services (Journal of Laws No. 144, item 1204 as amended);

1.11. Order means an expression of the Customer’s will aimed directly at concluding a purchase and sale agreement, indicating, in particular, the type and quantity of the Goods; or using the Customer’s account or an order from the service level, without creating the Customer’s account.

1.12. Personal Data Administrator means a body, structural division, legal entity or individual that makes a decision on the purposes and methods of processing personal data; the Personal Data Administrator is the Company; 

1.13. GENERAL DATA PROTECTION REGULATION MEANS THE REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data;

1.14. User Account means a place marked with an individual name (login) and password in the data transmission system, where the data of the user who has registered in the Online Store in accordance with the Terms and Conditions are stored. Creating an account is equivalent to entering into an agreement on the provision of services for maintaining the Customer’s Account.

§2 Rules for using the Online Store

2.1. The Seller sells specialized tools for manicure, pedicure, cosmetology, eyelash and eyebrow care via the Internet in U.A.E.

2.2. The Customer may place the Orders through the website using the Customer’s account or orders from the website without creating the Customer’s account. To create the Customer’s account, the Customer shall provide the required information: an alias, active email address, and password that is confidential. In all cases, the Customer shall have an active email address. The ability to complete the Order shall be determined by the declared place of delivery.

2.3. The prices of the Goods and shipping costs indicated on the website shall be gross prices (including VAT) expressed in UAE Dirhams. 

2.4. The purchase and sale agreement between the Customer and the Seller shall be concluded at the Seller’s office. After placing the Order, the Order number shall be automatically sent to the Customer’s email address.

2.5. To fulfill the Order, the Customer shall provide all the required data – the delivery address of the Order (street with the house/apartment number, postal code and locality). The cost of delivery and packaging shall be specified each time during the processing of the Order and added to the cost of the ordered goods.

§ 3 Ordering

3.1. Any Order may be made through a special order form on the website of the Online Store or through the order form on the Personal Account page. After creating the Account, the Buyer gets access to additional options in the Customer panel, such as order history, the ability to check the status of the last placed Order, saving delivery addresses, and the ability to get up-to-date information on the Goods from the Store.

3.2. The Order may be made by selecting the Goods offered for sale from the Store’s offer. The Goods may be added to the virtual shopping cart by clicking on the “Add to Cart” button.

3.3. The Goods will be put in the shopping cart, which is visible in the upper-right corner of the page. After selecting the “Proceed to Order” option, it is required to enter the Buyer’s data necessary to complete the transaction and send the ordered Goods. Then the Buyer completes the Ordering process by clicking on the “To Order and Pay” button. Making the Order means accepting the Buyer’s offer to conclude the agreement for the purchase and sale of the Goods that are the subject matter of the Order.

3.4. Acceptance of the Order by the Buyer shall be confirmed in electronic form, i.e. by e-mail sent to the address specified by the Buyer. The Order confirmation contains, in particular: Order number, delivery address, list of ordered Goods, order price, information on the selected payment method.

3.5. The general provisions, and terms and conditions shall be recorded, protected and available on the Store’s website in the special “Terms and Conditions” section.

§ 4 Payment

4.1. Payment methods available in the Online Store:

PayPal

If the Customer wants to use the PayPal payment, the Customer shall select this option in the payment method selection section. After logging in to the PayPal account connected with the credit card or bank account, the Customer shall accept the transaction using the “Pay” button. The amount will be automatically debited from the bank account.

Stripe

If the Customer wants to use the Stripe payment, the Customer shall select this option when selecting the payment method.

4.4. In reasonable cases (for example, when the cost of the order is significant, or when the order covers a large number of goods, or when there is a suspicion that the person who has made the order provided false data), the order processing may be commenced after a telephone check of the order made by the Customer. 

4.5. Execution of any Order will depend on the availability of the goods in the Store. The Customer will be notified of the absence of the goods by email. If some of the items included in the Order are missing, the Seller will notify the Customer that the item or items are missing, offer a replacement, a later delivery date, or cancel the Order.

4.6. The Seller shall inform that in accordance with the provisions of the Law on Value Added Tax, which is effective from January 01, 2020, the Seller may issue an invoice to the VAT or value added tax payer only if the Customer provides their VAT payer number (EU VAT) at the time of placing the Order, otherwise the Seller will not be able to issue an invoice to the Customer’s VAT payer number (EU VAT) later.

4.7. An VAT invoice or credit invoice shall be provided to the Customer’s email address in PDF format.

§ 5 Refusal to execute the Order

5.1. The Order will not be processed if the Customer orders from among the Goods and does not pay 100% of their cost before the Seller orders the Goods. The Customer will be notified of the refusal to execute the Order.

5.2. The Seller reserves the right to restrict sales to the Customer due to the current stock of the Goods in the offer. Each time the Customer places an order, the Customer will receive information about any limits.

5.3. The Seller reserves the right to restrict the sale of the Goods covered by the promotion to the Customer.

5.4. The Seller reserves the right to refuse to execute the Order in a situation where it is impossible to fulfill it for material and technical reasons, about which the Customer will be immediately informed by the email address specified during the registration process, or by phone. In this situation, the amount paid for the Order will be immediately returned to the Customer’s bank account, from which it has been received.

§ 6 Complaints

6.1. The Seller shall be held liable to the Buyer for the delivery of the Goods without defects. The Seller shall be held liable to the Consumer with the consumer rights for the Goods sold if any defect is detected within 2 years from the date of delivery. This period may not be shortened, except for the used Goods, for which the Seller may limit the period of liability to a maximum of one year. The Consumer shall be notified of the reduction of the term before entering into the agreement.

6.2. In case of non-compliance of delivery with the Order, the Customer shall notify the Seller and refuse to accept the Goods that the Customer have not ordered. 

6.3. If the Goods purchased in the Store have a defect, the Customer has the right to demand a replacement of the Goods or a reduction in the price, or to repudiate the agreement if the Goods are not immediately replaced with a defect-free one. In order to file a complaint, the Buyer shall immediately contact the Seller by email at info@enigmabeauty.com The complaint shall specify the first and last name, order number, photos of the defective Goods and the Buyer’s request in connection with the defect of the Goods, namely: replacement or repair of the Goods, reduction of the price or repudiation of the agreement.

6.4. The submitted complaint will be considered within a maximum of 14 days from the date of its receipt by e-mail. Failure to respond within the specified time limit will be considered a positive response to the complaint.

6.5. The Seller shall return to the buyer the amount due for the returned or disputed Goods within 7 days, counting from the date of positive consideration of the complaint, to the account specified by the Buyer, or by postal transfer to the address specified in the Order.

6.6. The Seller shall not be held liable for the quality of the Goods if the quality has deteriorated after the Goods have been delivered to the Buyer, and for reasons beyond the Buyer’s control.

STALEKS UAE,